Shipping policy
Shipping Policy
Thank you for visiting and shopping at SHU14. Following are the terms and conditions that constitute our Shipping Policy.
Shipment Processing Time
- All orders are processed within 1-3 business days.
- Orders are not shipped or delivered on weekends or holidays.
- If we are experiencing a high volume of orders, shipments may be delayed by a few days.
- Please allow additional days in transit for delivery.
- If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Delivery delays can occasionally occur.
Shipment Confirmation & Order Tracking
- You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).
- The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
- SHU14 is not responsible for any customs and taxes applied to your order.
- All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
- SHU14 is not liable for any products damaged or lost during shipping.
- If you received your order damaged, please contact the shipment carrier to file a claim.
- Please save all packaging materials and damaged goods before filing a claim.
Returns Shipping Policy
- You will be responsible for paying for your own shipping costs for returning your item.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $100.00 , you should consider using a trackable shipping service or purchasing shipping insurance.
- We do not guarantee that we will receive your returned item.