Refund policy

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at  theshuprint@gmail.com. 

If your return is accepted, instructions on how and where to send your package will be given to you.  

The buyer (you) , will be responsible for the return shipping costs.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at theshuprint@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned. Unfortunately, we cannot accept returns on sale items or gift cards.  We do not accept returns for change-of-mind , as items are made-to-order for each customer. 

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at theshuprint@gmail.com.

Return rules summary

• Returns accepted for 10 daysReturns accepted for 10 days
• Customer provides return shipping

  Customer provides return shipping

• 10% restocking fee

  10% restocking fee

• No final sale items